Refund & Cancellation Policy

Last updated: 28 September 2026

30-day money-back guarantee

If you are a new customer, you can ask for a full refund within 30 days of your first subscription payment. Write to hello@rhythual.com from the email address you used to order. You don't need to give a reason.

We start the refund within 5 business days of your request. Paddle returns the money to your original payment method and sends you a confirmation. Your bank may need a few more days to show it. The subscription ends on the day of the refund.

The guarantee applies once per customer. It does not apply to renewals.

Your statutory rights

This guarantee is in addition to any rights you have by law. Consumers may have a statutory right to withdraw, for example 14 days in the EU and UK. These rights are described in the Paddle Refund Policy and the Paddle Buyer Terms.

How to cancel

• Online in the customer portal. The link is in every Paddle email about your subscription.
• By email to hello@rhythual.com.

We confirm every cancellation by email. It takes effect at the end of the paid period. Until then, you keep full access.

Renewals

Plans renew automatically until cancelled. For yearly plans, we send a reminder before the renewal date, with the price and a cancellation link. After the 30-day guarantee, we do not refund partial periods, unless the law requires it or we fail to deliver the service.

Discount codes

Survey and founding member discounts apply only to the period stated in the offer. After that, the regular price applies. The regular price is shown before you pay.